Refund Policy

Last updated: 8 July 2026

This policy explains when and how you can get a refund for EchoControl. The conditions depend on where you bought it: Steam or the direct channel (Paddle). Nothing in this policy limits any mandatory consumer rights applicable under your national law.

1. Who You Bought From

EchoControl is published by Fco. Javier Ferraz Rives, trading as Kokoaweb, C/ Fernando el Católico 61, 50006 Zaragoza, Spain (NIF: 25484775Q), reachable at support@echocontrol.app.

Direct channel — purchases on this website are processed by Paddle (Paddle.com Market Ltd) as Merchant of Record under their buyer terms; refunds are issued back through Paddle to your original payment method.
Steam — purchases made on Steam are handled entirely by Valve Corporation under Steam's own refund system.

2. Steam Purchases

If you bought EchoControl on Steam, refunds follow Steam's standard refund policy:

Request within 14 days of purchase, and
Fewer than 2 hours of recorded usage.

Steam refund requests are made directly through help.steampowered.com — we cannot process Steam refunds ourselves.

3. Direct Purchases (Paddle)

Direct purchases are processed by Paddle as Merchant of Record; Paddle's refund policy may also apply to your transaction.

3.1 Refund window

You may request a full refund within 14 days of purchase, provided your license key has not been activated.

3.2 Why activation ends the refund window

EchoControl is digital content delivered immediately. As stated at checkout, once you activate your license key you expressly consent to immediate performance and acknowledge that you lose the right of withdrawal, as provided by EU Directive 2011/83/EU, Art. 16(m). An activated key can no longer be refunded under the standard 14-day rule.

3.3 Exceptions after activation

Even after activation, you remain entitled to the legal conformity guarantee for digital content under EU and Spanish consumer law. If the Software has a defect that we cannot fix within a reasonable time (for example, it fails to run on a system that meets the published requirements), contact us — a repair, replacement, or refund may still apply.

4. How to Request a Refund

Email support@echocontrol.app with:

Your order number (in your Paddle receipt email), and
The email address used at purchase.

You do not need to give a reason, but telling us what didn't work helps us improve the product. We aim to answer within 2 business days. Approved refunds are issued through Paddle to your original payment method; depending on your bank or card issuer, the money typically arrives within 5–10 business days.

5. What Is Not Refundable

Purchases older than 14 days (unless the legal conformity guarantee applies — see Section 3.3).
Licenses already activated (same exception applies).
Incompatibility caused by third-party game updates that change default keybindings — we release compatibility updates but do not guarantee perpetual compatibility with all future game versions.
License keys revoked for breach of the Terms of Service (key resale, chargeback fraud, sharing).

6. Chargebacks

If you have a problem with your purchase, please contact us before opening a dispute with your bank or card issuer — a direct refund is faster for everyone. Chargebacks filed on refundable orders are treated as refund requests; fraudulent chargebacks (for example, on an actively used license) result in revocation of the license key.

7. Your Statutory Rights

This policy complements — and never reduces — your mandatory rights under EU consumer law and the consumer law of your country of residence. EU consumers may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

8. Contact

For refund requests or questions about this policy:
support@echocontrol.app
Fco. Javier Ferraz Rives (Kokoaweb) · C/ Fernando el Católico 61, 50006 Zaragoza, Spain